Refund policy

  • 100% exchangeable or refundable with a return expense of 15% if you meet the following conditions:
  • Products must obviously have been purchased from medical catheter with support in support
  • Only the returns of sealed products are accepted
  • Aerosols, bottles, tubes or any other products of the genre are non-reimburseable, non-chipable
  • Products must have a lifespan of 1 year or more


  • The return of products at Catheter Medical is the responsibility of the customer unless the return is justified by an error in the processing of your order (e.g. reception of the wrong product, error in the quantities received)
  • Credit or refund will only be applied after inspection of products in store. The staff of Catheter Medical reserves the right to refuse a credit or refund if the returned products are not suitable for resale (ex: damaged box, cigarette scent, etc.)

To make a return request, contact us at no cost at 1-866-986-0786.